COLOGUARD SUPPORT
Comprehensive Cologuard® support designed with your eligible patients in mind
The Cologuard patient navigation program provides encouragement for eligible patients throughout the screening process
The patient navigation program:
- Informs patients throughout the process, from when to expect to receive their Cologuard test to delivery of results and next steps
- Provides multichannel outreach, which explains the screening process, how to complete the Cologuard test, and next steps based on results
- Outreach may include automated and live calls, mailed letters, text messages, and emails*
On average, patients rated their satisfaction with the Cologuard support program an 8.6 out of 10 in 2023.1†
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Digital touchpoints aim to set expectations, maximize adherence, and enhance the patient experience
Learn about the patient navigation program with other practicing healthcare providers
The patient navigation program resulted in a 22% point increase in Cologuard adherence compared to those who did not receive outreach.1‡
Discover resources for your eligible patients
The Cologuard Customer Care Center is available around the clock to help eligible patients:
- Connect with specialists who speak English and Spanish
- Find translation services for >200 languages
- Utilize three-way phone call capability to connect patients with their insurance providers
- Reach out with any questions
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| * | Methods of outreach may vary depending on the patient. |
| † | Data is year to date as of Q2 2023. This score is equally weighted across 4 touchpoints: kit received, 45-day kit unreturned, kit returned, and results received.1 |
| ‡ | Compared with a small control sample of patients who do not receive outreach from the patient navigation program for evaluating program effectiveness.1 |